Behavioral Issues, Conflict & Incivility in the Workplace - 2024 (Recorded)

This recording reflects information, laws, and best practices as of the recording date. Requirements may have changed since this session was recorded — consult qualified counsel or a current source for guidance on today's requirements.

Course Description

Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization's culture is monumental. Unresolved behavioral issues, conflict and incivility often results in loss of revenue, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Why Should You Attend

It's helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities, as well as the potential for growth and development. Problematic behavior or conduct usually develops over time — the more proactive a manager is in dealing with these problems, the more likely a positive outcome. This webinar provides participants with the necessary tools and information to effectively and confidently address workplace issues, conflict, and incivility in their organization.

Areas Covered

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Practices for a healthy workplace
• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• Role of performance management and evaluations
• Effective methods for supplying feedback
• Progressive discipline
• Investigating complaints
• Business goals of an investigation
• Conducting an investigation
• Appointing the right investigator
• The interview process
• Importance of solid documentation
• Defining workplace incivility
• 3 major ways incivility manifests in your organization
• Impact of incivility in the workplace
• Forms of incivility
• Bullying
• Tips for enhancing and building civility
• Coping strategies
• Hiring for civility

Who Will Benefit

• Senior Leadership
• Managers & Supervisors
• Operations Professionals
• Office Managers