Last updated: October 2026
At GRC Training Online, we strive to provide the best possible experience for our attendees. This Refund and Cancellation Policy outlines the guidelines for refunds, cancellations, and other related matters. By registering for our Live Webinars, On-Demand Recordings, Recorded USB Drives, In-Person Seminars (any variants), you agree to adhere to the following terms:
Attendees may cancel their registration up to two working days prior to the course start date to be eligible for a full refund.
If GRC Training Online cancels a Live Webinar, a full refund will be processed within two working days.
Refunds will not be given to participants who do not attend the webinar or cancel within 24 hours before the webinar start time.
On-Demand Recordings are non-refundable. However, participants may request access to alternative webinars in exchange.
GRC Training Online reserves the right to cancel a Live Webinar due to insufficient enrolment or unavoidable circumstances.
Attendees will be notified at least 24 hours in advance if a webinar cancellation occurs, and a full refund will be provided.
Substitutions of registered participants can be made at any time before the webinar starts. Please inform us of any substitution requests to ensure smooth registration.
This section applies to digital products from our Digital Library that are purchased directly through our website checkout, paid through Stripe.
Refund window: To request a refund, email us at marketing@grctrainingonline.com within 4 calendar days of the date of purchase. Please include the email address used for the purchase and your order number.
Refund charge: Approved refunds are issued for the amount paid minus a 30% refund charge.
After 4 days: Digital downloads are non-refundable once the 4-day window has passed.
Full refunds: The refund charge does not apply, and the 4-day limit does not prevent a full refund, if you were charged more than once for the same product, or if a technical problem prevents you from accessing your files and we are unable to resolve it.
Once a refund is issued, your license to use the product ends, and you agree to stop using it and delete your copies. Refunds are returned to the original payment method.
We value the feedback and opinions of our customers. If you have any concerns about the content or delivery of the webinar and are not satisfied with your experience, please contact us at marketing@grctrainingonline.com or by phone at +1-302-433-6276. Mention your feedback for a prompt resolution of the matter.
We appreciate your valuable input, as it helps us continuously improve our products and services to meet your expectations.
Refunds will be issued using the same payment method used for registration.
GRC Training Online reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
For any questions or clarifications regarding this policy, please contact us at +1-302-433-6276 or email us at marketing@grctrainingonline.com.
Thank you for choosing GRC Training Online for your training needs. We look forward to providing you with valuable learning experiences.
