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Frequently Asked Questions (FAQ)

Welcome to GRC Training Online. We know our customers often have questions about our products and services, so our team put together this guide to help make your experience with us smooth and hassle-free.

Live Webinar

How do I join a live webinar?

Once you purchase your ticket, you'll receive an email shortly afterward with your login instructions and ticket details, sent directly to your inbox. Use the link in that email to join at the scheduled time.

If you chose a ticket option that includes the recording, we'll also email you a link to the recorded session within 24 hours after the event.

How can I access the recording if I bought a recording-only ticket?

Right after your purchase is confirmed, Eventbrite will automatically send you a confirmation email containing both a Zoom link (to stream the session online) and a Dropbox link (to download the full recording for offline viewing). That way, you can access your content whichever way works best for you.

We strongly recommend downloading all files from both the Dropbox and Zoom links, because the Zoom link may expire after 6 months. The Dropbox link will remain active for at least one year.

As an added layer of support, our team at GRC Training Online will also follow up personally with the same access details by email, so you always have a backup way to reach your materials.

Recorded Webinar

What's included with a recorded webinar?

The recorded folder includes the following resources:

  • HD video recording of the event
  • HD audio recording of the event
  • Presentation slide deck
  • Full event transcript

What is allowed?

You may use the recording for:

  • Personal learning and skill development
  • Training your team or colleagues
  • Internal organizational training and knowledge sharing

What is not allowed?

Recordings are provided exclusively for your personal and professional development. Any unauthorized distribution, copying, resale, or broadcasting, including uploading to YouTube or any other public platform, is strictly prohibited. This content must not be shared outside your organization, sold to third parties, or used for commercial purposes without our prior written consent. By accessing a recording, you agree to respect these terms.

In-Person Seminar

What happens after I buy a ticket to an in-person seminar?

Once you secure a ticket for one of our in-person seminars, we'll make arrangements based on the ticket option you choose:

  • Attendance only: We'll guide you to the venue and give you the phone number and email address of the person assisting you (one of our employees, contractors, or hotel staff) for easy support. We'll also walk you through the handouts and the complete schedule of the event.
  • Hotel stay included: We arrange your hotel stay, based on availability.
  • Flight booking included: Please review the specific event page for details, as this may vary from event to event.
  • Hotel stay and flight booking both included: We provide end-to-end assistance.

Do you accommodate special diets?

Yes. We make special arrangements for vegans (please let us know at least 3 days before the event) and for anyone who prefers a special diet. Please note that special arrangements may cost extra and are provided based on availability.

Are meals provided?

Yes. Breakfast, lunch, and evening snacks, with coffee and tea available throughout the session, are provided on all days.

What handouts do attendees receive?

Seminar handouts distributed to attendees include course materials (in both digital and printed form), stationery, thumb drives, certificates, badges, and more.

Language Disclaimer

What language are your webinars in?

All of our webinars are conducted in English only. If you see one of our events listed in another language (this applies only to events listed on Eventbrite), it's due to the platform's automatic translation. All of our actual sessions are conducted in English.

Additional Questions You Might Have

Can I get a refund or transfer my ticket?

Refund and transfer policies vary by event. Please review the specific event page on Eventbrite, read our Refund Policy, or contact us directly for details.

Will I receive a certificate of completion?

Yes, certificates are provided for our in-person seminars. For webinars and recorded events, please check the specific event page or reach out to us to confirm what's included.

How long will I have access to the recording?

Your recording is yours to keep for life, as long as you download your files. The Zoom link may expire after 6 months, and the Dropbox link will stay active for at least one year, so please download everything as soon as you receive it.

Can I share the recording with my team?

Yes, you may use the recording for internal organizational training and knowledge sharing. However, sharing outside your organization, reselling, or uploading to public platforms is strictly prohibited without our prior written consent.

What if I have trouble accessing my materials?

Just email us at marketing@grctrainingonline.com, and our team will be happy to help you get everything you need.

Do you offer group or corporate discounts?

For group or corporate training inquiries, please email us at marketing@grctrainingonline.com so we can discuss options that fit your team's needs.

How can I stay updated on upcoming events?

Keep an eye on our Eventbrite page and our website for the latest webinars, recorded events, and in-person seminars. You can also contact us directly to be added to our mailing list.

If you have any questions, please feel free to email us at marketing@grctrainingonline.com.